• About

Frequently Asked Questions

Why is The Didactic Lab a reliable supplier of scientific laboratory equipment for education?
We have extensive experience in supplying Physics, Chemistry, Biology, and Maths laboratory equipment to schools, colleges, universities, and research institutes globally. Our credibility relies on quality, reliability, and certification compliance.
Do you supply specialized laboratory glassware to schools and universities?
Yes. Our range of laboratory glassware covers beakers, flasks, burettes, pipettes, test tubes, and more for school experiments and research work.
Can I track my shipment after it has left?
Yes. Each order receives a tracking ID to trace your shipment until safe arrival at your institution.
What is your return policy and refund policy?
If any product arrives damaged, defective, or not as specified, you may return it. We offer replacement or refund after inspection, as per your preference.
Do you offer microscopes for beginners as well as experts?
Yes. We supply student microscopes, research microscopes, and digital microscopes to suit all requirements.
Is your equipment internationally certified?
Yes, all hospital and medical laboratory equipment, microscopes, and engineering models are certified with ISO 9001, CE, and FDA wherever applicable.
Do you take bulk orders from institutions and government organizations?
Yes. We regularly supply bulk orders to educational institutions, government departments, and private labs. Special quotes and solutions are available for large-scale projects.
What are the warranty options available for laboratory appliances?
Most equipment comes with a standard warranty. Extended Warranty programs are available for microscopes, engineering equipment, and diagnostic devices.
Is part replacement allowed in place of full replacement?
Yes, for most categories like mechanical engineering models and laboratory devices, you can choose part replacement to reduce downtime and cost.
Do you have installation and training support?
Yes. For advanced equipment (mechanical engineering devices, hospital laboratory equipment, microscopes) we provide installation instructions, manuals, and training to enable correct and safe use.
What shipping options do you offer?
We offer domestic and international shipping using trusted courier and freight providers. Equipment is carefully packed for safe transport, including fragile glassware.
Do you also stock civil engineering teaching models?
Yes. Our civil engineering models include surveying tools, structural models, and material testing instruments for engineering education.
What types of mechanical engineering instruments do you stock?
We supply thermodynamics kits, fluid mechanics units, strength of materials testers, and workshop equipment tailored for university and technical courses.
Are your products intended for use in hospital laboratories?
Yes. Besides educational products, we provide hospital and medical lab equipment: centrifuges, diagnostic kits, and pathology instruments.
How extensive is your product range in general?
Our range covers Physics, Chemistry, Biology, Maths laboratory equipment, Laboratory Glassware, Microscopes, Civil & Mechanical Engineering instruments, and Hospital & Medical Lab Equipment.
How do you maintain confidentiality of institutional orders and client information?
We ensure the complete confidentiality of all order and client information, using secure handling and storage of institutional and bulk order details.
Do you provide customized laboratory equipment sets to schools and colleges?
Yes. We create custom Physics, Chemistry, and Biology lab kits designed to fit each curriculum and institution's needs.
What are your accepted methods of payment?
We accept bank transfers, credit and debit cards, and purchase orders from both national and international institutions.
Can I ask for a quotation prior to bulk ordering?
Yes. Institutions and agencies can request full quotations for Maths, Civil, or Mechanical Engineering equipment, including shipping and warranty conditions.
Do you export laboratory equipment abroad?
Yes. We export to various countries and observe all required international shipping and certification regulations.
What precautions are taken when packaging laboratory glassware?
Glassware is packed in shock-absorbent, multi-layered packaging for maximum security, even in large overseas shipments.
Are there demonstration videos for sophisticated equipment available to teachers and educators?
Yes. Training manuals, video demos, and remote support are provided for specialized tools like microscopes, medical lab equipment, and engineering models.
Do you also offer consumables with laboratory equipment?
Yes. Alongside main devices, we supply consumables including test tubes, slides, reagents, and spare parts.
How are delicate items such as microscopes transported?
Microscopes are shipped in dedicated, shock-protected cases to ensure safe handling and reliability.
Do your products cater to beginners and experienced researchers alike?
Yes. We offer basic school kits and advanced research-grade tools for universities and labs.
Do you offer calibration and maintenance services?
Yes. Calibration, maintenance, and technical servicing are available for mechanical, civil, and hospital laboratory equipment.
How fast can I obtain a replacement if my gear malfunctions?
Emergency replacements are handled immediately; standard items like glassware or small equipment are typically replaced within a few days.
Do you provide setup of entire laboratories?
Yes. We assist schools and institutes in planning and setting up Physics, Chemistry, Biology, and Engineering labs with full equipment solutions and support.
Can your machines be used in vocational and technical training institutions?
Yes. Our mechanical engineering, civil engineering, and hospital laboratory equipment are widely used in vocational, technical, and skill development training centers.
What kind of after-sales support do you offer?
Our after-sales service includes warranty assistance, spare parts, user manuals, and technical guidance to ensure the long-term value of your investment.